RETURNS/EXCHANGES/REFUNDS

EFFECTIVE July 28th, 2020

All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.

If the product you received is deemed defective your order is eligible for a return or exchange. 

We thank you for understanding this policy!

I RECEIVED A DEFECTIVE / WRONG PRODUCT

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email through our CONTACT US page to notify us of the mix-up… please include your order number, name and email used on the order.

 

Make sure to specify the original product ordered as well as the actual product you received including the style/design, color, and size. Please attach a picture of the product(s) showing the mishap. Example: showing the defect, the size, or the wrong item.

Your satisfaction is our number one priority, and we will make sure you receive the high-quality product that you can expect every time from Be Creative!

WHEN WILL MY ORDER BE SHIPPED?

Due to complications regarding the COVID-19 virus orders may take 1-2 weeks to process and ship. If your order takes more than 3 weeks to ship you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed. 

 For international shipping please allow an additional 7-21 business days.

Orders placed on the weekend and holidays are processed on the next business day. 

My order says delivered but I have not received it, what should I do?

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

Shipping Address Issues

Be Creative WILL NOT BE HELD LIABLE  for any shipping address discrepancies which include lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.

DELIVERY FAILED

If your order is returned to our facility by USPS due to any address discrepancies you will be refunded the cost of merchandise [shipping non-refundable]. Refunds typically take 5-10 business days to process. 

If your delivery fails and contains a sold-out item we will invoice the shipping fee to reship your order to the updated address if requested. Alternatively, you can receive a refund for the cost of the merchandise. 

If the order returns to our facility but the address is valid we will provide a second delivery attempt.

©2019 by Be Creative.